Subject: Monica Jansen UPDATE
From: Release Concierge <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, release <[email-masked]>, Jayson Escala <[email-masked]>
Date: Mon, 7 Nov 2022 09:04:21 -0500

Thank you for letting us know, Pravesh. This is considered a Late
Cancellation, so the appointment should have been "Late Cancelled" and you
would then alert us so we would initiate a 50% refund as per our policy.

*Please connect with a team member to get training on cancellations.*

Thank you,
Kris

On Mon, Nov 7, 2022 at 7:48 AM Monica Jansen <[email-masked]> wrote:

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>   Release Wellness - Call Center Contact Form
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> Customer's Name Monica Jansen
> Customer's Phone Number (508) 439-9662
> Customers E-Mail Address [email-masked]
> Message Hi team,
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> The customer called us to inform us that she has fallen sick and wants to
> reschedule her appointment for another day this week. We have advised her
> that we will check and get back to her.
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> Best regards,
> Pravesh Singh
> Date of Appointment 11-07-2022
> Time of Appointment 05:45 PM
> Agent's Name
> Pravesh
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