Subject: EPOS warranty customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Mon, 07 Nov 2022 04:06:56 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/250485
Agent: Josephine Veena

Answer summary including all questions.

250485 (Zendesk Ticket #250485, External response)

Page1

您如何评价您最近在EPOS 收到的客服体验呢？

2

Page2

什么部分会影响您的得分呢？

Speed
Product
Process
Warranty

Page3

您觉得我们解决您 的问题了吗？

No

Page4

您觉得我们的服务怎么样， 哪些地方我们可以提高呢？

邮件回复速度再快点
Where can we improve, and what did you like about our service?

The recipient did not answer this question.