Subject: RE: Josie - Unable to add contacts
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 3 Nov 2022 14:52:16 +0000

Hi Pritish,

I have updated Josie’s access. She should be able to add contacts now.

Venlig hilsen / Best regards
Heta Nyrhinen
Global Support Lead, Global Support
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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From: Pritish Nandi <[email-masked]>
Sent: 3. november 2022 15:27
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Josie - Unable to add contacts

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Hi Heta,

Hope you are doing good.

Just wanted to bring this to your attention that Josie Lau is unabel to add contacts for the calls she is taking which means that those customer do not receive an immediate email. Right now she is escalating all such cases to Daisuke
however as Daisuke is busy most of the time she may have to wait till the end of the shift to process those tickets.

Sometime they are left in her queue even after her shift is over. Can we setup some procedure to help Josie with these contacts?

Thank you for your help.

Regards,
Pritish Nandi