Subject: Josie - Unable to add contacts
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 3 Nov 2022 07:26:36 -0700 (MST)

Hi Heta, 

Hope you are doing good. 

Just wanted to bring this to your attention that Josie Lau is unabel to add contacts for the calls she is taking which means that those customer do not receive an immediate email. Right now she is escalating all such cases to Daisuke 
however as Daisuke is busy most of the time she may have to wait till the end of the shift to process those tickets. 

Sometime they are left in her queue even after her shift is over. Can we setup some procedure to help Josie with these contacts? 

Thank you for your help. 

Regards, 
Pritish Nandi