Subject: EPOS gaming customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Thu, 03 Nov 2022 09:39:58 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/257617
Agent: Shadee Alafhash

Answer summary including all questions.

257617 (Zendesk Ticket #257617, External response)

Page1

How was your experience with Epos Audio?

2

Page2

What areas affected your score?

Knowledge
Process

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

Support Team are not understand the situation about my problem and told me about do and don't by not lisen my problem. then i have to fix by myself.

i have report and answer your team in 4-5 time than it's can't fix anything but it's worst more than the first time. (They told mr to delete the program and it's can't install the new one.) 
Where can we improve, and what did you like about our service?

The recipient did not answer this question.