Subject: [utu] Re: Cannot log in
From: "Anon Lalitnantawat (utu)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Wed, 12 Oct 2022 07:51:50 +0000

##- Please type your reply above this line -##

This ticket (#1093) has been updated.

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Anon Lalitnantawat, Oct 12, 2022, 15:51 GMT+8

Yes, it is working.

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Pritish, Oct 12, 2022, 12:09 GMT+8

Dear Anon,

We would like to refer to your support ticket id 1093 which you have requested with us on October 9, 2022.

Since our last correspondence, we have not received your response yet and would like to follow up with you. Please let us know if you have any further questions or concerns, we would appreciate a quick reply on your side.

We wish you a great day!

Best regards,
Pritish
utu Support

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Pritish, Oct 10, 2022, 12:30 GMT+8

Dear Anon,

Thank you for contacting utu Support. For your convenience, we have created Ticket ID 1093 for your inquiry.

We are sorry to hear that you are experiencing problems with login.

Could you please share the below mentioned details for us to check further?

1. Are you using a Android or iOS device?
2. Did you update the app to version 4.2.7 which was released on 29 Sept 2022?
3. Please make sure your username and password combination is correct
4. Uninstall the app and reinstall it again to fix the issue
5. Click on forgot password and reset the password to log in.

Do let us know how does it goes.

Have a great day!

Best Regards,
Pritish
utu Support

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Anon Lalitnantawat, Oct 9, 2022, 13:39 GMT+8

Hi ututaxfree,

I cannot log in to my account. There is an error code shown below.

 ![](https://ututaxfreehelp.zendesk.com/attachments/token/NWNJfWZY0XiwDqhu7CFTEeKrR/?name=IMG_1706.jpg)

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**Anon Lalitnantawat**

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