Subject: FW: [EPOS] Re: PC 8 USB, Volume controller not working
From: "Bhavesh Sharma (BHSH)" <[email-masked]>
To: BLR SennCom Support <[email-masked]>, Aparna Jain <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Tue, 11 Oct 2022 09:23:27 +0000

Hi Team,

Please find the trail mail for your reference.

Best regards
Bhavesh Sharma (BHSH)
Technical Service Representative, Customer Service
+91 8005948864
EPOS Audio India Pvt Ltd. · No.1 Central Street, Unit 206, Prestige Atrium 1st Floor, Level 2 · 560001 Bangalore · India
<https://www.eposaudio.com/en/enterprise/products/adapt-260-bluetooth-headset-1000882#id-m28-key-feature-1-adapt-200-77063_4>
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From: EPOS India <[email-masked]>
Sent: Tuesday, October 11, 2022 2:50 PM
To: Bhavesh Sharma (BHSH) <[email-masked]>
Subject: FW: [EPOS] Re: PC 8 USB, Volume controller not working

Dear Bhavesh,

Please take the below request ahead from the client.

If you need to schedule meeting Click Here<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Foutlook.office365.com%2Fowa%2Fcalendar%2FEPOSAudio3%40demant.onmicrosoft.com%2Fbookings%2F&data=05%7C01%7Cbhsh%40eposaudio.com%7C160c643ceebd411bbe3308daab69b5f5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638010767837518530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=e7CJgPuKszF1qDLBIW1zVq1m9ru6UuOG%2FC44B4xGJCM%3D&reserved=0>

Regards
Yusuf Ali
Channel Marketing Manager INDIA – Enterprise Solutions
Phone : +91-9923056338, Email: [email-masked]<mailto:[email-masked]>
EPOS Audio India Pvt. Ltd. Unit 206, Prestige Atrium, No. 1 Central Street, Bangalore-560001
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From: IT <[email-masked]<mailto:[email-masked]>>
Sent: 11 October 2022 12:38
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; EPOS India <[email-masked]<mailto:[email-masked]>>
Subject: [EPOS] Re: PC 8 USB, Volume controller not working

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear EPOS team,

Please check and solve the problem. We are facing this problem maximum 1 month but EPOS team has not solve my problem till date.

-Please check different usb-ports-                                                                  YES CHECKED
-Also cross test the headsets with a different device (PC(Laptop).                YES CHECKED
-Chec kthe sound settings (headset as "default"?).                                         YES CHECKED
-Please also check the usb-driver.                                                                  YES CHECKED
-Is there is any physical damage?                                                                   NO

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 10, 2022 15:55
To: IT <[email-masked]<mailto:[email-masked]>>
Subject: [EPOS] Re: PC 8 USB, Volume controller not working

[EPOS Audio]<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=05%7C01%7Cbhsh%40eposaudio.com%7C160c643ceebd411bbe3308daab69b5f5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638010767837518530%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3GceUrAJ9B4kmtJCFOdrZgNYSMWtSX6sxJj7gJ%2Be1Cs%3D&reserved=0>

Your request (253531) has been updated. To add additional comments, reply to this email.

Sven Thiele (EPOS Gaming)

Oct 10, 2022, 14:55 UTC
Dear Shakti,

Thank you for your e-mail and the information provided.
Please try the following and let us know about the outcome.

-Please check different usb-ports.
-Also cross test the headsets with a different device (PC(Laptop).
-Chec kthe sound settings (headset as "default"?).
-Please also check the usb-driver.
-Is there is any physical damage?

Pleae also submit your telephone number for a faster communication.
Thank you for your help.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 8 AM to 5 PM on our support number +91 120 4184843

We wish you a nice day!

Best regards,
Sven Thiele
EPOS Global Support

Click here to view the full ticket: eposaudio-gaming.zendesk.com/hc/requests/253531

This email is a service from EPOS Gaming.
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