Subject: RE: GDPR - bad practice #249002
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>
Date: Fri, 30 Sep 2022 10:04:53 +0000

Hi Deeksha,

Thank you for taking care of it.

Have a nice day!

Venlig hilsen / Best regards
Heta Nyrhinen
Global Support Lead, Global Support
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/c/EPOSEnterprise>

From: Deeksha Dadu <[email-masked]>
Sent: 30. september 2022 11:22
To: Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Pritish Nandi (LSM) <[email-masked]>
Subject: Re: GDPR - bad practice #249002

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

I apologize for missing your email yesterday, was away. We will speak with Pravesh about this on priority.

Thank you for letting us know.

Regards,
Deeksha
________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 29, 2022 11:58 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: GDPR - bad practice #249002

Hi Saurabh,

I noticed that Pravesh had attached another customer's proof of purchase to another customer's ticket #249002. Luckily this isn't a breach, as the customer can't see the attachments in internal notes, but the agents should be paying more attention. Could you please speak to him about this?

Venlig hilsen / Best regards

Heta Nyrhinen
Global Support Lead, Global Support
+45 4470 0148

EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fus%2Fenterprise%2Fproducts%2Fadapt-660-amc-bluetooth-headset-1001125&data=05%7C01%7Chnyr%40eposaudio.com%7C4ed3361a3fd14e26c46d08daa2c54b21%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638001265523634281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=UmB7Nsso9sLxe98ybbm6L8AketqtMuLdvdGUM69c68Q%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=05%7C01%7Chnyr%40eposaudio.com%7C4ed3361a3fd14e26c46d08daa2c54b21%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638001265523634281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=R2Zzgkq9XUTBP2abYXwLGTXtbbpPIxPi3a9wSMD7hsE%3D&reserved=0> * Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=05%7C01%7Chnyr%40eposaudio.com%7C4ed3361a3fd14e26c46d08daa2c54b21%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638001265523634281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=cH%2F1Y8EPTAg10Cfvp9euUq8fAgce3AjUj0SCgHQlFPw%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=05%7C01%7Chnyr%40eposaudio.com%7C4ed3361a3fd14e26c46d08daa2c54b21%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638001265523634281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=HaI8LLTRPhO%2FU2cwidmr8rDA89AQuHlHNArxYSXAntA%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=05%7C01%7Chnyr%40eposaudio.com%7C4ed3361a3fd14e26c46d08daa2c54b21%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638001265523634281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=7d090XiaD3g4bu3zuYZgIqV2o5t6Jch6veKmgWDeCX8%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=05%7C01%7Chnyr%40eposaudio.com%7C4ed3361a3fd14e26c46d08daa2c54b21%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638001265523634281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=z5fAelHIzqaEG7Co2VxB90dHX7Qrb3mr0lspNWUgt%2Bo%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2FEPOSEnterprise&data=05%7C01%7Chnyr%40eposaudio.com%7C4ed3361a3fd14e26c46d08daa2c54b21%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638001265523634281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TZ3c2BP36a01V15x%2FYRCqOR3iByFyzZGYSc5poKLbJA%3D&reserved=0>