Subject: GDPR - bad practice #249002
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 29 Sep 2022 06:28:42 +0000

Hi Saurabh,

I noticed that Pravesh had attached another customer's proof of purchase to another customer's ticket #249002. Luckily this isn't a breach, as the customer can't see the attachments in internal notes, but the agents should be paying more attention. Could you please speak to him about this?

Venlig hilsen / Best regards
Heta Nyrhinen
Global Support Lead, Global Support
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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