Subject: Replacement only warranty replacements for Enterprise customers
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: +Team Global Support - L2 <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 19 Sep 2022 10:30:27 +0000

Hi team,

We will start processing more RMAs with the "Replacement only" process. These are the changes:

  *   From now on we will use the "Replacement only" process for ALL Enterprise RMAs requested by corporate customers and partners.
  *   If the customer has a generic @gmail.com, @hotmail.com, @outlook.com etc. email address, the process will be SLTR.
  *   All Gaming RMAs will remain SLTR for now.
  *   There is an additional sentence added to the "Reply with RMA confirmation - Replacement only" macro: "You do not need to return the defective product to us, but it needs to be disposed of in a designated electronics bin or in a recycling center following the local laws and regulations in your area."
  *   No return labels will be sent to these customers.

Please be mindful when requesting and approving RMAs and let me know if in doubt. @Pritish Nandi (LSM)<mailto:[email-masked]> Please inform the L1 team.

Venlig hilsen / Best regards
Heta Nyrhinen
Global Support Lead, Global Support
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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