Subject: Re: L1 SLA breached tickets
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Tue, 6 Sep 2022 03:57:35 -0700 (MST)

Hi Josephine, 

Grace works half day and she just came for work and she is working on her tickets. 

Pravesh will work on the ticket when he comes at 8.00 PM IST tonight. 

Ismael is working on his breach ticket. 

Regards, 
Pritish 

From: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, September 6, 2022 4:08:22 PM 
Subject: L1 SLA breached tickets 

Hi Pritish, 

There are SLA breached tickets in L1 queue. Could you please ask the agents to work on them? 

	

Venlig hilsen / Best regards 

Josephine Veena Dorairaj 
Technical Support Specialist, Global Support and Services 
+45 21684511 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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