Subject: Re: Long Talktimes
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Wed, 24 Aug 2022 21:09:06 -0700 (MST)

Hi Josephine, 

For Mary I am aware there were two difficult customers due to which the call time may have exceeded. For Adelina I will check. 

Regards, 
Pritish 

From: "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, August 24, 2022 8:22:08 PM 
Subject: Long Talktimes 

Hi Pritish, 

Adelina and Mary grace have longest talktime for today. Could you please check if those are really longer troubleshooting cases or does it has any Agent’s mistake? 

	

Venlig hilsen / Best regards 

Josephine Veena Dorairaj 
Technical Support Specialist, Global Support and Services 
+45 21684511 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/b20 ] 

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