Subject: RE: Phone Number Check- 24/08/2022
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Ashish Dabral <[email-masked]>, Pravesh Singh <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 24 Aug 2022 10:21:06 +0000

Hi Pritish,

Thank you for the report.

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/b20>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.facebook.com/eposaudiogaming>   <https://twitter.com/eposaudiogaming>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudiogaming>    <https://www.youtube.com/eposgaming>

From: Pritish Nandi <[email-masked]>
Sent: 24. august 2022 11:46
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Ashish Dabral <[email-masked]>; Pravesh Singh <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>
Subject: Phone Number Check- 24/08/2022

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Josephine,

We have tested the phone line to check for background noises, audio delays and if agents are attentively picking up calls.

Attached is the results for today's testing. This is something we have been doing on a weekly basis. This is seperate from what Ashish is sending.

US and Canada line will be tested this eveninig.

Country
Phone number
Greeting
Audio
Other
Remarks
EPOS Greeting
Clear Greeting
Polite & Professional Tone
Picked within 5 sec
Clear Voice
Background Noise
Loud Enough
Audio Delay
Any issues with Line
If line Busy
Germany
493030808045
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Sebastain, The line was working fine without any disturbance.
Austria
43720880857
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Sven and the line is working fine. No audio delays or background noise issue.
Switzerland
41315281132
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Adelina and the line is working fine. No audio delays or background noise issue.
France
33170610386
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Ismael and the line is working fine. No audio delays or background noise issue.
Belgium
3228080784
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Ismael and the line is working fine. No audio delays or background noise issue.
China
862160314519
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Josie and the line is working fine. No audio delays or background noise issue.
Hong Kong
85230016536
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Shivangi and the line was working fine. No background noise or delay. Picked up within 2 secs.
Singapore
6531292375
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Shivangi and the line was working fine. No background noise or delay. Picked up within 2 secs.
Japan
815031964467
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Mary and the line was working fine. No Delay or Background noise.
India
911204184843
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
No
Spoke to Shivangi and the line was working fine. No background noise or delay. Picked up within 2 secs.
Australia
61744103360
Yes
Yes
Yes
Yes
Yes
No
Yes
No
No
YES
Spoke to Shivangi and the line was working fine. However had to wait for 3 mins to speak to her. Checked and found she was on ACW for completing her notes. No Background noise or delay.
US
18008957412

Canada
18008957412

Regards,
Pritish Nandi