Subject: Karan - ticket handling quality
From: "Daisuke Murata (DIUM)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 23 Aug 2022 03:59:22 +0000

Hi Pritish,

Please instruct Karan/L1 agent to be clearer on case summary.
His summary now looks like it is a summary of his opinions, not based on what he found through troubleshooting. Often times we loose track on what the issue is or what he did prior to escalation.

Below is some sample tickets

239546 - unclear summary
242834 - unclear summary
242830 - not updated

Thanks.

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566