Subject: New Key Account- Globe System
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: +Team Global Support - L2 <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Mon, 22 Aug 2022 13:54:13 +0000

Hi team,

We have a new Key Account called Globe System, in Denmark.
https://eposaudio.zendesk.com/hc/en-us/articles/1260801297810-Key-Accounts-warranty-handling

Below is the agreements with them for Warranty claims:

  *   Proof of purchase waived
  *   Advanced replacement
  *   Basic troubleshooting
  *   Cases handled by L2 only
  *   Eml:[email-masked]

Phone:    +45 78793767

  *   Cases handled by L2 only

We will monitor their inquiries, if they can be handled by L1, we will change the procedure so L1 handles basic troubleshooting in the future.

Thank you!

Best regards
Sara Aknooni
Head of Global Support & Service, Global Operations
+4544700124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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