Subject: Abandoned and Missed Calls Data - Aug 2022
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, ashish dabral <[email-masked]>
Date: Thu, 11 Aug 2022 23:16:41 -0700 (MST)

Hi All, 

PFB the abandoned and missed calls data for Aug 2022. 

For APAC I have checked the calls and there is no agent fault. Chinese team is working hard to pick up every call but due to hig call volume it is not possible and we miss some calls. 

Call Type 	Country 	Week 32 	Week 33 	Abandoned calls 	Total Calls 	% 
Abandoned 	China 	11 	7 	18 	194 	9.28% 
France 	4 	3 	7 	65 	10.77% 
US 	2 	4 	6 	114 	5.26% 
Japan 	5 		5 	22 	22.73% 
India 		2 	2 	42 	4.76% 
Belgium 	1 	1 	2 	7 	28.57% 
Australia 		2 	2 	28 	7.14% 
Mexico 		1 	1 	5 	20.00% 
Abandoned Total 		23 	20 	43 	477 	

Call Type 	Country 	Week 32 	Week 33 	Missed calls 	Total Calls 	% 
missed 	US 	2 	2 	4 	114 	3.51% 
HK 	3 		3 	12 	25.00% 
China 	1 	1 	2 	194 	1.03% 
German 	1 		1 	101 	0.99% 
France 	1 		1 	65 	1.54% 
Denmark 		1 	1 	19 	5.26% 
Missed Total 		8 	4 	12 	505 	

	Total Calls 	Total Abandoned 	Total Missed 	Aban % 	Miss % 
APAC 	303 	27 	5 	8.91% 	1.65% 
EMEA 	299 	9 	3 	3.01% 	1.00% 
NA 	125 	7 	4 	5.60% 	3.20% 

Regards, 
Pritish Nandi