Subject: FW: Ticket# 240147
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 11 Aug 2022 08:48:04 +0000

Hi Pritish,

Allstate is one of our key accounts, but we have agreed with them that there will eb Basic troubleshooting prior to handling the Warranty case.
So before assigning the Allstate cases to Ross, please ensure that Basics are checked.
https://eposaudio.zendesk.com/knowledge/articles/1260801297810/en-us?brand_id=992047&return_to=%2Fhc%2Fen-us%2Farticles%2F1260801297810
Thank you!

Best regards
Sara Aknooni
Head of Global Support & Service, Global Operations
+4544700124
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark