Subject: Support Phone Numbers - Check (04/08/2022)
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, ashish dabral <[email-masked]>, Pravesh Singh <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 4 Aug 2022 23:10:16 -0700 (MST)

Hi Heta, 

We have checked the support line for background noises or disturbance and except for Japan line we did not find any issues with other lines. 

There seemed to be little background noise wih Japan line which is now fixed. 

Country 	Phone number 	Greeting 	Audio 	Other 	Remarks 
EPOS Greeting 	Clear Greeting 	Polite & Professional Tone 	Picked within 5 sec 	Clear Voice 	Background Noise 	Loud Enough 	Audio Delay 	Any issues with Line 	If line Busy 
Germany 	493030808045 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Sebastian took the call and it was clear and without any background disturbance 
Austria 	43720880857 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Sven, He sounded a little dull, re-tested the line Spoke to Adelina, The line is working fine without any disturbance 
Switzerland 	41315281132 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Sebastian took the call and it was clear and without any background disturbance 
France 	33170610386 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Ismael and the line is working fine. No disturbances or issues. Clear audio 
Belgium 	3228080784 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Ismael and the line is working fine. No disturbances or issues. Clear audio 
China 	862160314519 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Josie, Line is working fine and no background noise. 
Hong Kong 	895230016536 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Shivangi, line is working fine without any disturbance 
Singapore 	6531292375 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Sebastian took the call and it was clear and without any background disturbance 
Japan 	815031964467 	Yes 	Yes 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	No 	No 	Spoke to Mary Grace, The line is working fine, there were however background noises. 
India 	911204184843 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Adelina, The line is working fine without any disturbance 
Australia 	61744103360 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Shivangi, The line is working fine without any disturbance 
US 	18008957412 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Sven, He sounded a little dull, The line is however working fine without any disturbance 
Canada 	18008957412 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Sebastian took the call and it was clear and without any background disturbance 

Regards, 
Pritish Nandi