Subject: Game Zero, Win 7, No sound on the left side
From: EPOS Global Support <[email-masked]>
Cc: Josephine Veena <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Fri, 05 Aug 2022 04:17:39 +0000

You are registered as a CC on this support request (233691). Reply to this email to add a comment to the request.

----------------------------------------------

Tiantian Xiang, Aug 5, 2022, 04:17 UTC (private)

_**NEXT ACTION**_

**What**: Advised we are still checking
**Who**:徐持琛
**When**:10/8/2022

----------------------------------------------

Tiantian Xiang, Aug 5, 2022, 04:17 UTC

您好，徐持琛

我们仍在与上海办公室核实中，感谢您的耐心等待！

如果您有任何其他问题，请随时与我们联系。您可以通过回复此电子邮件或在周一至周五 09:00 至 18:00 之间直接致电我们的支持号码 +86 2160314519 联系我们

此致，
Tiantian
EPOS Global Support

----------------------------------------------

徐持琛, Aug 5, 2022, 03:43 UTC

你好：

我想咨询下我的耳机何时能发货。

* * *

徐持琛

百盛商业集团  IT部

地址/Adr：上海市长宁区娄山关路555号长房国际广场3楼  200051

电话/Tel：021-62298001*8115

>

----------------------------------------------

Tiantian Xiang, Aug 2, 2022, 09:44 UTC

您好，徐持琛

我们将检查此问题并尽快回复您。

如果您有任何其他问题，请随时与我们联系。您可以通过回复此电子邮件或在周一至周五 09:00 至 18:00 之间直接致电我们的支持号码 +86 2160314519 联系我们

此致，
Tiantian
EPOS Global Support

----------------------------------------------

徐持琛, Aug 2, 2022, 08:11 UTC

对方已经签收，附件里有截图。

* * *

徐持琛

百盛商业集团  IT部

地址/Adr：上海市长宁区娄山关路555号长房国际广场3楼  200051

电话/Tel：021-62298001*8115

>

Attachment(s):
微信图片_20220802161026.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/ojeoVQfLKCUotFsPv6QrjzJ0J/?name=%E5%BE%AE%E4%BF%A1%E5%9B%BE%E7%89%87_20220802161026.jpg微信图片_20220802161036.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/5HK80JUDwAIknYEme4joowkPe/?name=%E5%BE%AE%E4%BF%A1%E5%9B%BE%E7%89%87_20220802161036.jpg

----------------------------------------------

徐持琛, Aug 1, 2022, 06:45 UTC

好的。

* * *

徐持琛

百盛商业集团  IT部

地址/Adr：上海市长宁区娄山关路555号长房国际广场3楼  200051

电话/Tel：021-62298001*8115

>

----------------------------------------------

Tiantian Xiang, Aug 1, 2022, 05:39 UTC (private)

_**NEXT ACTION**_

**What**: Asked the cx to send the incorrect replacement to Wendy's office and advised we will then ship the correct HS to him.
**Who**: 徐持琛
**When**: 03/08/2022

----------------------------------------------

Tiantian Xiang, Aug 1, 2022, 05:38 UTC

您好，徐持琛

请您将完好包装的Game One寄至以下地址：上海市浦东新区李冰路67弄2号楼奥迪康 田女士 15921129781
请在寄到后将签收的物流截图发给我们。
届时我们确认后再寄出Game Zero。

祝您有美好的一天！

此致,
Tiantian
EPOS Global Support

----------------------------------------------

Pritish Nandi, Aug 1, 2022, 04:32 UTC (private)

Collect the incorrect replacement to Wendy's office and then ship the correct HS to the customer.

----------------------------------------------

Josie Lau, Aug 1, 2022, 01:37 UTC (private)

Call from 徐持琛 +862162298001

**Duplicate: Incoming call received** _#238709 _
**Additional relevant information provided**: He received an incorrect replacement #233691 - Supposed to be GAME ZERO, but he received GAME ONE as replacement, he asked if this can be replaced

----------------------------------------------

Aparna Jain, Jul 26, 2022, 06:04 UTC (private)

Replacement product shipped to the customer.

Tracking number: 5021144781

----------------------------------------------

Aparna Jain, Jul 12, 2022, 15:07 UTC (private)

Estimated delivery date 2022/7/12

----------------------------------------------

Aparna Jain, Jul 12, 2022, 14:42 UTC (private)

Shipping date to be determined

----------------------------------------------

Tiantian Xiang, Jul 11, 2022, 07:03 UTC (private)

_**NEXT ACTION**_

**What**: RMA to CS
**Who**: CS
**When**: 14/07/2022

----------------------------------------------

Tiantian Xiang, Jul 11, 2022, 07:01 UTC

您好，徐持琛

审核通过，这边将为您替换Game One 1000236(1)，由于香港疫情原因，发货会在45天左右。
运单号出来将马上通知您，请您耐心等待。

祝您有美好的一天！

此致,
Tiantian
EPOS Global Support

----------------------------------------------

Ismael Zakaria, Jul 11, 2022, 06:45 UTC (private)

RMA approved for GAME ONE 1000236(1) - Replacement only

----------------------------------------------

Tiantian Xiang, Jul 11, 2022, 03:13 UTC (private)

_**CASE SUMMARY**_

**Contact person**: 徐持琛
**Phone**: +862162298001
**Email**: [email-masked]
**Product name**: Game One, SN: 0130000333
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Win 7
**Issue**: No sound on the left side
**Troubleshooting**:
D.O.P 03/08/2021, JD Sennheiser Shenghui
The issue just happened
Tried on another PC, same issue
Using the PC cable
Tested the console cable on the laptop, same issue
Tested the headset with an audio jack on the front/back panel of your PC, same issue
Confirmed the headset is connected properly all the way
No physical damage
Checked the sound balance
Tried another analog HS, same issue
**Current status**:
 Collected POP as L2 requires, invoice information are correct
- RMA request for GAME ONE 1000236(1)
Escalate to L2, please advise

Attachment(s):
1.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/R5u6RU8zlHEpA4NH8SEeaQ8lm/?name=1.jpg

----------------------------------------------

Tiantian Xiang, Jul 11, 2022, 03:12 UTC

您好，徐持琛

现在为您提交审核，请您耐心等待，预计稍后给您回复。

祝您有美好的一天！

如果您有任何其他问题，请随时与我们联系。您可以通过回复此电子邮件或在周一至周五 09:00 至 18:00 之间直 接致电我们的支持号码 +86 2160314519 联系我们

Best regards,
Tiantian
EPOS Global Support

----------------------------------------------

徐持琛, Jul 8, 2022, 13:04 UTC

**姓名：**   徐持琛

**电话：**   13817359286
**电子邮件：**   [email-masked]
**地址第一行：**   上海市杨浦区嫩江路市光二村34号103室
**城市：**  上海
**州/省：**   上海
**邮政编码：**   200438
**Serial Number:  S/N 0130000333**

**From:**"EPOS Global Support <[email-masked]>"

**To:**"徐持琛 <[email-masked]>"

**Sent:** 2022-07-08 17:32

**Subject:** [EPOS] Re: Game One, Win 7, No sound on the left side

  ![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

Your request (233691) has been updated. To add additional comments, reply to this email.

**Tiantian Xiang** （EPOS Gaming）

2022/7/8 UTC 09:32

您好，徐持琛

请您提供您的订单截图（确保产品型号、姓名和下单日期都截图到）及收件地址/邮政编码/序列号：

**姓名：**
**电话：**
**电子邮件：**
**地址第一行：**
**城市：**
**州/省：**
**邮政编码：**
**Serial Number: (盒子底部Ser.No即是/或脱下左右耳罩查看)**

如果您有任何其他问题，请随时与我们联系。您可以通过回复此电子邮件或在周一至周五 09:00 至 18:00 之间直接致电我们的支持号码 +86 2160314519 联系我们

祝您有美好的一天！

此致，
Tiantian
EPOS Global Support

Click here to view the full ticket: eposaudio-gaming.zendesk.com/hc/requests/233691

此电邮是由 EPOS Gaming 提供的服务。

[50ZGRX-DZP6L]

Attachment(s):
微信图片_20220708205805.jpg - https://eposaudio-gaming.zendesk.com/attachments/token/eg1sJvdzk7eHtX2pUxFrf0xsp/?name=%E5%BE%AE%E4%BF%A1%E5%9B%BE%E7%89%87_20220708205805.jpg

----------------------------------------------

Tiantian Xiang, Jul 8, 2022, 09:32 UTC (private)

_**NEXT ACTION**_

**What**: Asked for POP/Shipping and Device ID/SN
**Who**: 徐持琛
**When**: 13/07/2022

----------------------------------------------

Tiantian Xiang, Jul 8, 2022, 09:32 UTC

您好，徐持琛

请您提供您的订单截图（确保产品型号、姓名和下单日期都截图到）及收件地址/邮政编码/序列号：

**姓名：**
**电话：**
**电子邮件：**
**地址第一行：**
**城市：**
**州/省：**
**邮政编码：**
**Serial Number: (盒子底部Ser.No即是/或脱下左右耳罩查看)**

如果您有任何其他问题，请随时与我们联系。您可以通过回复此电子邮件或在周一至周五 09:00 至 18:00 之间直接致电我们的支持号码 +86 2160314519 联系我们

祝您有美好的一天！

此致，
Tiantian
EPOS Global Support

----------------------------------------------

Pritish Nandi, Jul 8, 2022, 09:29 UTC (private)

Ask for POP/Shipping and Device ID/SN

----------------------------------------------

Tiantian Xiang, Jul 8, 2022, 02:25 UTC (private)

Typo
Should be:
Tried another analog HS on the PC, work fine

----------------------------------------------

Pritish Nandi, Jul 7, 2022, 10:57 UTC (private)

Tried another analog HS, same issue

Does it mean no analog headset is working with their PC?

----------------------------------------------

Tiantian Xiang, Jul 7, 2022, 09:57 UTC (private)

_**CASE SUMMARY**_

**Contact person**: 徐持琛
**Phone**: +862162298001
**Email**: [email-masked]
**Product name**: Game One
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Win 7
**Issue**: No sound on the left side
**Troubleshooting**:
D.O.P 03/08/2021, JD Sennheiser Shenghui
The issue just happened
Tried on another PC, same issue
Using the PC cable
Tested the console cable on the laptop, same issue
Tested the headset with an audio jack on the front/back panel of your PC, same issue
Confirmed the headset is connected properly all the way
No physical damage
Checked the sound balance
Tried another analog HS, same issue
**Current status**:
 Escalate to L2 for advice

----------------------------------------------

Tiantian Xiang, Jul 7, 2022, 09:56 UTC

您好，徐持琛

感谢您联系EPOS 全球客服， 为了方便协助和跟踪您的问题，我们为您的查询创建了**案件支持号233691**。得知您在使用Game One时遇到问题，我们深感抱歉。

我们将检查此问题并尽快回复您。

如果您有任何其他问题，请随时与我们联系。您可以通过回复此电子邮件或在周一至周五 09:00 至 18:00 之间直接致电我们的支持号码 +86 2160314519 联系我们

此致，
Tiantian
EPOS Global Support

----------------------------------------------

Pritish Nandi, Jul 7, 2022, 09:54 UTC (private)

Name, email and language added

----------------------------------------------

Tiantian Xiang, Jul 7, 2022, 09:49 UTC (private)

**Customer's contact details to be changed**

**Current information in the ticket**

Name: n/a
Email address: n/a
Phone number:  n/a
Language: n/a

**Correct contact information**

Name: 徐持琛
Email address: [email-masked]
Phone number: +862162298001
Language: Chinese

**Information to be removed: None**

**Reason for the change: New user to be added**

----------------------------------------------

Tiantian Xiang, Jul 7, 2022, 09:48 UTC (private)

Disposition: 
Recording URL: https://epos.mytalkdesk.com/interactions/ecff1fad1a1a4c368f3f84b8f0525433/recordings/0.mp3
Call duration: 839
Description: Game One
D.O.P 03/08/2021, JD Sennheiser Shenghui
No sound on the left side
The issue just happened
Tried on another PC, same issue
Using the PC cable
Tested the console cable on the laptop, same issue
Tested the headset with an audio jack on the front/back panel of your PC, same issue
Confirmed the headset is connected properly all the way
No physical damage
Checked the sound balance
Tried another analog HS, same issue

徐持琛
[email-masked]

----------------------------------------------

Tiantian Xiang, Jul 7, 2022, 09:31 UTC (private)

ring group :china_enterprise
contact number :  +862162298001
duration : 
status :

--------------------------------
This email is a service from EPOS Gaming.

[50ZGRX-DZP6L]