Subject: Coverage during my absence
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 4 Aug 2022 10:01:28 +0000

Hi Pritish,

As previously discussed, I will be out of office 8th - 26th August and back on the 29th. Josephine will be your point of contact during this time and she will be covering these tasks:

  *   Approving Gaming and Enterprise RMAs.
  *   Handling Gaming and warranty escalations and supervisor calls.
  *   Monitoring the Teams chats and replying to L1 questions.
  *   Checking the suspended tickets queue and recovering or deleting tickets.
  *   Checking the DSAT report and acting accordingly.
  *   Checking TalkDesk stats sent daily for calls volume, abandoned, missed etc.

  *   Informing Ashish about Level 2 absences and uploading the weekly roster to Teams.

  *   Updating the RMA status report every Monday morning

  *   Updating the Gaming training modules and arranging Gaming Suite training session for L1.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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