Subject: FW: EPOS customer support survey - CSAT 1 or 2
From: "Daisuke Murata (DIUM)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 4 Aug 2022 07:30:53 +0000

Hi Pritish,

#236766
I am following up on this case as we had a bad survey result.
Heard from Mary that you gave her instruction on this one.

  *   First off, mic gains or other EQ settings could be saved in GS plus a customer could use personalized EQ configuration. Advise why she did not ask the customer to check that part.
  *   Customer said the volume gets to be 0 every time he starts PC. You only told him that it matches with WIN sound volume, but not investigate further.

Her Japanese on the ticket was also quite hard to understand.

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566

rom: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: Thursday, August 4, 2022 2:26 PM
To: Daisuke Murata (DIUM) <[email-masked]>
Subject: FW: EPOS customer support survey - CSAT 1 or 2

Hi Daisuke,

Could you please review this?

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=05%7C01%7Cdium%40eposaudio.com%7C18d55422916b4a034aef08da75d9d566%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637951875688938183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=jzmJPVMeMO8bE24afOhd9egB%2B7mhUSjiA2%2BlSMGs9So%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=05%7C01%7Cdium%40eposaudio.com%7C18d55422916b4a034aef08da75d9d566%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637951875688938183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=n3cjydlYu00RPlH%2FsmUDBMMCML3ssEaXR%2FJuOm%2FUu98%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=05%7C01%7Cdium%40eposaudio.com%7C18d55422916b4a034aef08da75d9d566%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637951875688938183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nCioYjNqTwJi4zOA7TUXKodv1XuQl7rCbsOfbfmcMgw%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=05%7C01%7Cdium%40eposaudio.com%7C18d55422916b4a034aef08da75d9d566%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637951875688938183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=zwsRchfdtyB9mSf4ozy2ovnwzGWiBsbbROzSTMN2T28%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2FEPOSEnterprise&data=05%7C01%7Cdium%40eposaudio.com%7C18d55422916b4a034aef08da75d9d566%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637951875688938183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=p5Xb%2F%2FN4oWCaZUneYt%2FqtSHqfmKN3TfbwU7fkfESWwk%3D&reserved=0>

From: Epos Audio <[email-masked]<mailto:[email-masked]>>
Sent: 4. august 2022 04:20
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: EPOS customer support survey - CSAT 1 or 2

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/236766<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fagent%2Ftickets%2F236766&data=05%7C01%7Cdium%40eposaudio.com%7C18d55422916b4a034aef08da75d9d566%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637951875688938183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qYk2i%2BcE6pPns%2F1IdSbExtWDdQ5TAt7J8a%2BzAqjcBKQ%3D&reserved=0>
Agent: Mary Grace Matsumoto

Answer summary including all questions.

236766 (Zendesk Ticket #236766, External response)

Page1

EPOSのサポートはいかがでしたか？

1

Page2

どちらの項目を評価頂けましたか?

Knowledge
Speed
Product
Process

Page3

弊社のサポートにより問題は解決しましたか？

No

Page4

. 私たちのサービスはいかがでしたか。サービス向上の為、ご意見などございましたらご記入下さいませ

The recipient did not answer this question.

Where can we improve, and what did you like about our service?

The recipient did not answer this question.