Subject: Re: CSAT Rating for German Clients
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Tue, 2 Aug 2022 00:12:18 -0700 (MST)

Hi Heta, 

Thank you for adding the colors. Let's hope this will help in correcting the incorret survey feeds. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Sent: Tuesday, August 2, 2022 12:35:14 PM 
Subject: RE: CSAT Rating for German Clients 

Hi Pritish, 

We weren’t able to add icons to the survey, but have added some colours that will hopefully signalize good/bad to customers and we will eliminate the “incorrect” votes. The buttons will also be enlarged later so that the text poor/excellent is just below 1 and 5 respectively. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

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From: Pritish Nandi <[email-masked]> 
Sent: 13. juli 2022 17:12 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Subject: CSAT Rating for German Clients 

		

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Hi Heta, 

As discussed earlier, could you please review the CSAT rating statergy for German customer. We have a lot os mis rated tickets. See customer response. 

Example - 231235 

Regards, 

Pritish Nandi