Subject: RE: CSAT Rating for German Clients
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Tue, 2 Aug 2022 07:05:14 +0000

Hi Pritish,

We weren’t able to add icons to the survey, but have added some colours that will hopefully signalize good/bad to customers and we will eliminate the “incorrect” votes. The buttons will also be enlarged later so that the text poor/excellent is just below 1 and 5 respectively.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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From: Pritish Nandi <[email-masked]>
Sent: 13. juli 2022 17:12
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: CSAT Rating for German Clients

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Hi Heta,

As discussed earlier, could you please review the CSAT rating statergy for German customer. We have a lot os mis rated tickets. See customer response.

Example - 231235

Regards,
Pritish Nandi