Subject: New key account added
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: +Team Global Support - L2 <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Fri, 29 Jul 2022 12:35:41 +0000

Hi team,

We have a new US key account for warranty handling: Meta, Facebook, Instagram.

Please see the agreement below. "Light troubleshooting" is conducted as for all US key accounts (we suggest steps if we think that the issue can be resolved by another way than swapping the headset).

AMER
US
Meta, Facebook, Instagram
Proof of purchase waived, but customer has to send the device ID. Warranty is 2 years + 3 months from the production date based on the device ID.
Designated contact Ross Martowski

The organization is created in Zendesk as "Meta", but containing all three email domains.

The procedure is updated in KB: https://eposaudio.zendesk.com/hc/en-us/articles/1260801297810-Key-Accounts-warranty-handling

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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