Subject: Abandoned and Missed calls - July 2022
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, ashish dabral <[email-masked]>
Date: Fri, 29 Jul 2022 01:16:18 -0700 (MST)

Hi All, 

PFB the abandoned and missed calls data for July 2022. 

Overall we were able to control the abandoned % week on week. We have had high Abandoned calls in China because Josie was on Leave for a week. 

For Japan we have had fluctuating agent performaces. However we would be able to control the Japan Abandoned % in coming weeks altogether. 

For France we have had Ismael on Leave for 2 weeks and both the weeks we have had high % of abandoned calls. Rest it is controlled. 

Region 	Abandoned 	Total Calls 	% 
APAC 	94 	804 	11.69% 
EMEA 	32 	556 	5.76% 
USA 	12 	312 	3.85% 

Abandoned % 								
								
Country 	Week 27 	Week 28 	Week 29 	Week 30 	Week 31 	Abandoned calls Total 	Total Calls 	% 
China 		4 	9 	44 	4 	61 	515 	11.84% 
Japan 	1 	8 	11 	2 	3 	25 	89 	28.09% 
France 		12 	1 		2 	15 	159 	9.43% 
US 		5 	3 	2 		10 	299 	3.34% 
Belgium 		7 		2 		9 	24 	37.50% 
Germany 		2 			3 	5 	279 	1.79% 
HongKong 			2 	1 		3 	17 	17.65% 
New Zealand 		2 				2 	50 	4.00% 
Canada 		1 	1 			2 	13 	15.38% 
India 		1 			1 	2 	133 	1.50% 
Hungary 				1 		1 	4 	25.00% 
Australia 					1 	1 	50 	2.00% 
Denmark 		1 				1 	24 	4.17% 
UK 			1 			1 	66 	1.52% 
Grand Total 	1 	43 	28 	52 	14 	138 	1722 	8.01% 

								
Missed Calls 								
								
Country 	27 	28 	29 		Grand Total 	Missed Calls Total 	Total Calls 	% 
China 		1 	5 	4 		10 	515 	1.94% 
Japan 			2 			2 	89 	2.25% 
German 				1 	1 	2 	279 	0.72% 
Spain 					1 	1 	9 	11.11% 
Belgium 					1 	1 	24 	4.17% 
US 	1 					1 	299 	0.33% 
Grand Total 	1 	1 	7 	5 	3 	17 		

Regards, 
Pritish Nandi