Subject: Re: New Joinee - Karan Mahajan
From: Saurabh Dadu <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 28 Jul 2022 08:37:11 +0000

Hi Heta,

Thanks for your email.

Just to clarify, I said it is within the approved EN costs (the number of resources agreed previously), this does not mean the resource is not billable!

We would have him in EMEA shift for now. We can discuss any shift changes if required as and when needed.

Please proceed to create his account.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 28 July 2022 2:02 PM
To: Pritish Nandi (LSM) <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]>; Pravesh Singh (LSM) <[email-masked]>
Subject: RE: New Joinee - Karan Mahajan

Hi Saurabh,

Sara told me that you discussed this resource with her and that they would be without any additional cost to us. In that case we can go ahead with their training, but I would like to have them in the EMEA shift instead of US.

Is it fine from your side to proceed like this?

Venlig hilsen / Best regards

Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>

eposaudio.com<https://www.eposaudio.com/> · Follow us here

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From: Heta Nyrhinen (HNYR)
Sent: 26. juli 2022 12:51
To: Pritish Nandi <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Ashish Dabral <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; Pravesh Singh <[email-masked]>
Subject: RE: New Joinee - Karan Mahajan

Hi Pritish,

This additional resource hasn’t been discussed with us. We don’t require a new agent in the US shift even if Pravesh would be covering the phones less. Is there another explanation for hiring this person as a backup for someone else? If not, we shouldn’t proceed with the hiring process.

Venlig hilsen / Best regards

Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>

eposaudio.com<https://www.eposaudio.com/> · Follow us here

<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/c/EPOSEnterprise>

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 26. juli 2022 10:34
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Pravesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: New Joinee - Karan Mahajan

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

We have a new English Agent joined for the Project.

Name: Karan Mahajan

Email: [email-masked]<mailto:[email-masked]>

Teams: [email-masked]<mailto:[email-masked]>

Date Of Joining: 25/07/2022

Shift: Hired for US Shift

Language: English

Brand Trained on: Gaming

Training Completion: By 28/07/2022

OJT: Starts from Next Monday (01/08/2022)

Live on calls: By 08/08/2022

He has been hired as a back up to allow Pravesh a little more time to focus on QA. However we are not taking Pravesh off calls, but this will give him more room to do quality checks.

Let me know if you have any further questions.

Regards,

Pritish Nandi