Subject: Audit Feedback - 25/07/22
From: Pritish Nandi <[email-masked]>
To: GRACE <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 26 Jul 2022 06:13:12 -0700 (MST)

Hi Grace, 

Thank you for your time on call today. 

Please see the audit feedback. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
25 	July 	2022 	29 	235871 	SC 665 USB, Win 10, No sound A/B when the headset is used with USB cable 	Grace 	Ticket Handling 	The agent should've forwarded the ticket to the country partner. 
25 	July 	2022 	29 	237315 	GSP 300, PC, No sound A side 	Grace 	Issue understanding 	
User - experiencing problems in the audio output. Agent - CX reported that there is no sound on his HS. 

25 	July 	2022 	29 	236902 	PC 8.2, PC, Low volume on A side 	Grace 	Ok 	The basic probing questions should be asked over the phone. 
25 	July 	2022 	29 	235698 	H3 Pro Hybrid, PC, Sound cutting out A side 	Grace 	Basic Probing Missing, Irrelevant Probing 	
Setup details, any wireless devices connected nearby, firmware version, swap USB port. LED status. Re-start your PC, OS version?? The headset works fine with other PC. 

Regards, 
Pritish Nandi