Subject: Updated warranty procedures
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: +Team Global Support - L2 <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Tue, 26 Jul 2022 10:57:06 +0000

Hi team,

There have been some changes to a few warranty procedures. Please find the links to the updated procedures below and the updated warranty manual is attached and available in the Sharepoint: [?pdf icon]  Warranty Return Manual 26-07-2022.pdf<https://demant.sharepoint.com/sites/TeamGlobalSupport-L2/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FTeamGlobalSupport%2DL2%2FShared%20Documents%2FProcedures%2FWarranty%20procedures%2FWarranty%20Return%20Manual%2026%2D07%2D2022%2Epdf&parent=%2Fsites%2FTeamGlobalSupport%2DL2%2FShared%20Documents%2FProcedures%2FWarranty%20procedures>

  1.  Enterprise warranty procedure for South American countries: This procedure was removed as redundant. Going forward the requests will be handled by Customer Service US like in Gaming. The macros have been updated.

  1.  Brazil warranty procedure Gaming and Enterprise: There are new contact email addresses for the distributor, who is handling warranty replacements: Brazil warranty replacement procedure<https://eposaudio.zendesk.com/hc/en-us/articles/360056456834-Brazil-warranty-replacement-procedure-> The macros have been updated.

  1.  German high-profile reseller RMA: There is a new company SPIE Osmo GmbH added to the German high-profile reseller RMA<https://eposaudio.zendesk.com/hc/en-us/articles/1260802580090-German-high-profile-reseller-RMA> list.

Please let me know, if you have any questions.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
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