Subject: Audit feedback - 25/07/2022
From: Pritish Nandi <[email-masked]>
To: abhishek tripathi <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Tue, 26 Jul 2022 03:37:18 -0700 (MST)

Hi Abhishek, 

As discussed, PFB the feedback on the tickets audited. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
25 	July 	2022 	29 	237327 	Chat with 皓皓 	Abhishek 	Chat Handling 	
Left the chat in the open queue without taking any action. The agent should've update the notes and asked to assign the ticket to the language agent. 

25 	July 	2022 	29 	237113 	GSP 670, Win10, Mic is Not Working 	Abhishek 	Irrelevant Probing, Basic Probing Missing 	
Test with an audio cable?? Test the headset using the USB cable, check microphone setting and properties. Age of the headset? Check sound setting configuration. Phone number not added in the case summary, subject line can be more precise. 

25 	July 	2022 	29 	237076 	GSP 370, Win10, Not Pairing 	Abhishek 	Product Information, Irrelevant Troubleshooting 	
Connect the headset to a mobile phone via BT? Reset, update the driver, dongle not paired - update the firmware? The agent should've suggested recovering the dongle through EGS. Phone number not added in the case summary 

25 	July 	2022 	29 	236945 	Chat with Praneet Jahagirdar 	Abhishek 	Ticket handling 	
Issue resolved over the chat; current status - pending without any notes. Didn't change the subject line. 

Regards, 
Pritish Nandi