Subject: RE: EPOS customer support survey - CSAT 1 or 2
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 26 Jul 2022 06:54:12 +0000

Thank you Pritish!

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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From: Pritish Nandi <[email-masked]>
Sent: 26. juli 2022 08:49
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: EPOS customer support survey - CSAT 1 or 2

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Checking the ticket with the agent and will reopen it.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 25, 2022 4:30:47 PM
Subject: FW: EPOS customer support survey - CSAT 1 or 2

Hi Pritish,

Could you please review this ticket?

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fus%2Fenterprise%2Fproducts%2Fadapt-660-amc-bluetooth-headset-1001125&data=05%7C01%7Chnyr%40eposaudio.com%7C442f201f7372480d877a08da6ed2dbe8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637944149170234989%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LeXkDPKhNsQyws%2BIwYrKRNSU11abW4dJjUCIOJS9IRQ%3D&reserved=0>
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<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=05%7C01%7Chnyr%40eposaudio.com%7C442f201f7372480d877a08da6ed2dbe8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637944149170234989%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vmG79Wbtx6UUK53GIYSUHtuoIbMrVdVrHs97aBgooWk%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=05%7C01%7Chnyr%40eposaudio.com%7C442f201f7372480d877a08da6ed2dbe8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637944149170234989%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=yqfr7WHJnRj3BLHMNKvx2tI9%2BNAUrYD%2B78qqcVbMjl4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=05%7C01%7Chnyr%40eposaudio.com%7C442f201f7372480d877a08da6ed2dbe8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637944149170234989%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=7dnxi3mtixI2GCnS1coGmk4kwK3ZBG9RE2oHAda6EuE%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=05%7C01%7Chnyr%40eposaudio.com%7C442f201f7372480d877a08da6ed2dbe8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637944149170234989%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0EmcTrKb0568w0NQYlxnZ7GHKV32ISIQiuZPEI3ZVEI%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2FEPOSEnterprise&data=05%7C01%7Chnyr%40eposaudio.com%7C442f201f7372480d877a08da6ed2dbe8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637944149170391223%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BT6cpj9vu1d5fkxxrycCiP%2FeiOjHEe3kmG0cJM2VHiw%3D&reserved=0>

From: Epos Audio <[email-masked]<mailto:[email-masked]>>
Sent: 25. juli 2022 11:06
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: EPOS customer support survey - CSAT 1 or 2

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/235559<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fagent%2Ftickets%2F235559&data=05%7C01%7Chnyr%40eposaudio.com%7C442f201f7372480d877a08da6ed2dbe8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637944149170391223%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GiYhnu3EikgH2MmxvBa7OcA8DJfiucmKWrXce9wz%2FGY%3D&reserved=0>
Agent: Abhishek Tripathi

Answer summary including all questions.

235559 (Zendesk Ticket #235559, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Knowledge
Speed

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

The agent had little to no knowledge about the 2 products I was comparing and was unable to give me real-world, non-jargon/sales pitch advice. Didn't feel like talking to a friendly person, but a bot.

Where can we improve, and what did you like about our service?

The recipient did not answer this question.