Subject: Re: EPOS customer support survey - CSAT 1 or 2
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 25 Jul 2022 23:48:30 -0700 (MST)

Hi Heta, 

Checking the ticket with the agent and will reopen it. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, July 25, 2022 4:30:47 PM 
Subject: FW: EPOS customer support survey - CSAT 1 or 2 

Hi Pritish, 

Could you please review this ticket? 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Epos Audio <[email-masked]> 
Sent: 25. juli 2022 11:06 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: EPOS customer support survey - CSAT 1 or 2 

		

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Hi, 

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place. 

Zendesk ticket: [ https://eposaudio.zendesk.com/agent/tickets/235559 | https://eposaudio.zendesk.com/agent/tickets/235559 ] 
Agent: Abhishek Tripathi 

Answer summary including all questions. 

235559 (Zendesk Ticket #235559, External response) 

Page1 

How was your experience with Epos Audio? 

1 

Page2 

What areas affected your score? 

Knowledge 
Speed 

Page3 

Do you feel like we resolved your issue? 

No 

Page4 

What did you like about our service, and where can we improve? 

The agent had little to no knowledge about the 2 products I was comparing and was unable to give me real-world, non-jargon/sales pitch advice. Didn't feel like talking to a friendly person, but a bot. 

Where can we improve, and what did you like about our service? 

The recipient did not answer this question.