Subject: RE: Gaming Escalations queue
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 25 Jul 2022 12:10:25 +0000

Hi Heta,

Thank you! It looks fine.

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<http://www.eposaudio.com/b20>
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From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 25. juli 2022 12:56
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: Gaming Escalations queue

Hi both,

As discussed earlier, the "Gaming Escalations" queue is up and running now for Gaming tickets to be escalated to Josephine. Please start using it and let me know if any amendments are needed.

The tickets should be summarized and pre-checked in Level 1::RMA Pre-approvals queue, then passed on with Supervisor's comment to that queue.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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