Subject: Apology Email: Mr Benart Shala
From: Ann Margareth Angeles <[email-masked]>
To: Pritish Nandi <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 25 Jul 2022 04:00:15 +0000

Hi Pritish,

Could you please help me draft an apology email for the following customer? Please share with me the draft prior to sending to the customer.

Customer Details:

PJHESPCZJ  benart shala
KOS
+393280996914
[email-masked]<mailto:[email-masked]>
14/07/2022

What happened?

  *   The customer tried repeatedly to scan his passport, but our app was unable to accept it because his country is not yet on the list due to its recent independence.
  *   The issue was fixed by our technical team.

What does he need to do?

  *   We'd like to request that he download and try activating the utu Tax Free Card again now that the problem has been resolved.

Of course, we apologize for the inconvenience.

Best regards,

Ann

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Ann Margareth Angeles
Manager, Partnership Communications
M: +65 92345584
E: [email-masked]<mailto:[email-masked]>

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