Subject: #236077 Trustpilot review
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 22 Jul 2022 11:47:53 +0000

Hi Pritish,

This customer gave a bad Trustpilot review for his ticket handling. He first contacted us 3 months ago and the issue is still not resolved. We only replaced the surround dongle, but not the headset. Pravesh declined any other options without escalating to Josephine even though we just talked about this topic this week.

The customer's communication was reasonable and polite throughout, and we should have taken his input seriously. Some content of his emails got lost in translation, so please also remind all agents to make accurate translations about what customers are writing.

Please review the ticket history.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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