Subject: [utu] Re: Hello, I already shopped in Italy and have an ad...
From: "Anish Nair (utu)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Thu, 21 Jul 2022 04:01:27 +0000

##- Please type your reply above this line -##

This ticket (#1026) has been updated.

----------------------------------------------

Anish Nair, Jul 21, 2022, 12:01 GMT+8

Dear Brunais,

We would like to refer to your support ticket id 1026 which you have requested with us on July 16, 2022.

Since our last correspondence, we have not received your response yet and would like to follow up with you. Please let us know if you have any further questions or concerns, we would appreciate a quick reply on your side.

For your reference I have added the previous reply below:

_**Please be advised that you need to register and activate utu tax free card, before you can use it for upsizing your Tax Refund.**_

_**Below are the steps on how to use the utu Tax Refund Card.**_

_**1. Activate your utu Tax Free Card**_
_**2. Fill in your utu Tax Free Card number into the credit card refund field of a Tax Free Form (sometimes the shop will assist you with this), or a refund kiosk depending on the Tax Refund Operator **_
_**3. In some cases, you will be required to input the expiry date as well**_
_**4. For the rest of the tax refund process, follow customs formalities as instructed by the respective Tax Refund Operator**_
_**5. Once your tax refund has been processed,utu will notify you when it has been credited to your preferred refund method**_

_**Please note that if you have already submitted the Tax Refund documents without entering the utu Tax Free card details, then unfortunately you will not be eligible for the Tax Refund upsize. **_

_**The upsize only works when you enter the utu Tax Free Card Number in the Tax Refund form. **_

Let us know if you need further assistance, we are happy to assist you

We wish you a great day!

Best regards,
Anish
utu Support

----------------------------------------------

Pritish, Jul 18, 2022, 23:29 GMT+8

Dear Brunais,

Thank you for contacting utu Support. For your convenience, we have created **Ticket ID 1026** for your inquiry.

Please be advised that you need to register and activate utu tax free card, before you can use it for upsizing your Tax Refund.

Below are the steps on how to use the utu Tax Refund Card.

1. Activate your utu Tax Free Card
2. Fill in your utu Tax Free Card number into the credit card refund field of a Tax Free Form (sometimes the shop will assist you with this), or a refund kiosk depending on the Tax Refund Operator 
3. In some cases, you will be required to input the expiry date as well
4. For the rest of the tax refund process, follow customs formalities as instructed by the respective Tax Refund Operator
5. Once your tax refund has been processed,utu will notify you when it has been credited to your preferred refund method

Please note that if you have already submitted the Tax Refund documents without entering the utu Tax Free card details, then unfortunately you will not be eligible for the Tax Refund upsize.

The upsize only works when you enter the utu Tax Free Card Number in the Tax Refund form.

Let us know if you need further assistance, we are happy to assist you

Have a great day!

Best Regards,
Pritish
utu Support

----------------------------------------------

!*** This comment has been flagged. Learn more ***!

Brunais, Jul 16, 2022, 05:08 GMT+8

Hello, 

I already shopped in Italy and have an adm tax free invoice but did not have yet the utu tax free card. Can it work ? Thanks

--------------------------------
This email is a service from utu.

[8D5RE3-X3Q4O]