Subject: Re: KB articles & translations needed
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Tue, 19 Jul 2022 11:00:51 -0700 (MST)

Hi Heta, 

Did you also disable Follow up with Unresponsive Requester - Gaming and Reply to Unresponsive Requester - Gaming. I am unable to find them in Macros. 

We have seperate for both (Gaming and Enterprise) because for both the Macros phone numbers were different. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]>, "Ismail Lsm" <[email-masked]>, "Sebastian" <[email-masked]> 
Sent: Tuesday, July 19, 2022 8:29:03 PM 
Subject: Re: KB articles & translations needed 

Hi Heta, 

Sure, no problem. We will check and get back to you as we may need some new articles and also translations. 

@Ismael, Pravesh and Sebastian - Could you please check and advise me. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, July 19, 2022 4:56:03 PM 
Subject: KB articles & translations needed 

Hi Pritish, 

I have removed Enterprise troubleshooting macros as we should be using Knowledge Capture. Could you please flag to me if there are articles that are missing in the KB or where we need translations? 

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

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