Subject: Abandon Report - July 2022
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, ashish dabral <[email-masked]>
Date: Mon, 18 Jul 2022 12:37:59 -0700 (MST)

Hi All, 

Attached is the abandoned report for July 2022. 

Audited for Week 29th- Findings - 

The Japan abandoned calls are high on 13th July 2022 between 11:00 AM - 2:00 PM a the Agent Mary Grace was Away and Offline for the entire duration. However, the piositive aspect is that she did not abandoned a single call after that duration till now. 

The China abandoned calls are high however except for two instances agents were not at fault. They were either on break or busy taking another call. 
Most of the missed calls for China are due to agents are either not loging out or restarting system without logging out the talkdesk. 
This is because theye have internet connectivity issues every day or callbar freezing issues. Ashish has checked multiple times without a resolution. I will check with them again. 

We do only have 1 abandoned call for France this week. We were able to control the abandoned % last week. 

We picked 83 calls last week in US out of which only 3 were abandoned ( 3.75% ). This is below 5% threshhold. 

We do not have any Abandoned calls in Belgium ring group last week. 

	Abandoned % 

Country 	27 	28 	29 	Grand Total 	Inbound 	% 
Japan 	1 	8 	11 	20 	58 	34% 
China 		4 	9 	13 	264 	5% 
France 		12 	1 	13 	83 	16% 
US 		5 	3 	8 	165 	5% 
Belgium 		7 		7 	15 	47% 
New Zealand 		2 		2 	26 	8% 
HK 			2 	2 	8 	25% 
German 		2 		2 	152 	1% 
Canada 		1 	1 	2 	5 	40% 
India 		1 		1 	61 	2% 
Denmark 		1 		1 	16 	6% 
UK 			1 	1 	43 	2% 
Grand Total 	1 	43 	28 	72 		

	Missed Calls 

Country 	27 	28 	29 	Grand Total 	Inbound 	% 
China 		1 	5 	6 	58 	10% 
Japan 			2 	2 	264 	1% 
US 	1 			1 	165 	1% 
Grand Total 	1 	1 	7 	9 		

Regards, 
Pritish Nandi