Subject: Re: CSAT Rating for German Clients
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Wed, 13 Jul 2022 16:45:15 +0000

Hi Pritish,

Yes we will discuss if we can change the survey / the visuals on the first question.
________________________________
From: Pritish Nandi <[email-masked]>
Sent: Wednesday, July 13, 2022 5:11:53 PM
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: CSAT Rating for German Clients

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Hi Heta,

As discussed earlier, could you please review the CSAT rating statergy for German customer. We have a lot os mis rated tickets. See customer response.

Example - 231235

Regards,
Pritish Nandi