Subject: Re: Japanese L1 agents
From: Saurabh Dadu <[email-masked]>
To: "Daisuke Murata (DIUM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "Pravesh Singh (LSM)" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 12 Jul 2022 08:23:27 +0000

Hi Pritish

Please urgently help the JP agent with her tickets or have Pravesh assist her. If Pravesh cannot then switch him back to night immediately

Regards,

Saurabh Dadu
LiveSalesman

On 12-Jul-2022, at 10:21 AM, Daisuke Murata (DIUM) <[email-masked]> wrote:

Hi Saurabh,

As she hasn’t yet taken phone calls, I cannot be too sure at the moment.
But she has hard time writing in formal Japanese apparently. Please have someone to support or further train her on troubleshooting steps, too.

Daisuke

From: Saurabh Dadu <[email-masked]>
Sent: Tuesday, July 12, 2022 4:59 PM
To: Daisuke Murata (DIUM) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Japanese L1 agents

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Hi Daisuke,

How is Mary Grace?
Regards,

Saurabh Dadu
LiveSalesman

On 12-Jul-2022, at 9:52 AM, Daisuke Murata (DIUM) <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh and Pritish,

Good day to you.
Unfortunately, I would have to say that Mitshiko is not quite keeping up in terms of both ticket quality and the language proficiency.
Could you please look for another candidate? Until we find someone qualified, we may want to keep Mary Grace.

Thank you for your consideration.

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566