Subject: [EPOS] Re: B20, Sometimes no audio and sometimes crackling audio
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Fri, 08 Jul 2022 09:03:19 +0000

Your request (233922) has been updated. To add additional comments, reply to this email.
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Mary Grace Matsumoto, 8 Jul 2022, 14:33 GMT+5:30

Dear Pritish,

Thank you for answering our questions. We are sorry to hear that you are experiencing problems with B20.

B20's LED shows white when the microphone is active and it shows red when the microphone is muted. Based on the color of your LED, it must be muted.

As per the crackling audio, it often occur when a connection or cable is loose or broken. Our cable is designed to last way over the 2-Year warranty period. Very rarely there might be a manufacturing error. Please check if you can notice anything on your cable.

Please send us an update regarding your situation and we would be happy to help you to resolve this issue.

We wish you a nice day!

Best regards,
Mary Grace Matsumoto
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/233922

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