Subject: Re: [EPOS] Re: B20, Sometimes no audio and sometimes crackling audio
From: Pritish Nandi <[email-masked]>
To: EPOS Global Support <[email-masked]>
Date: Thu, 7 Jul 2022 23:50:51 -0700 (MST)

From: "EPOS Global Support" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Friday, July 8, 2022 12:15:46 PM 
Subject: [EPOS] Re: B20, Sometimes no audio and sometimes crackling audio 

	[ https://www.eposaudio.com/ | 

 ] 		

Your request (233922) has been updated. To add additional comments, reply to this email. 

Mary Grace Matsumoto (EPOS Gaming) 

8 Jul 2022, 12:15 GMT+5:30 
Dear Pritish, 

Thank you for contacting EPOS Global Support. For your convenience we have created support ticket number 233922 for your inquiry. 

We are sorry to hear that you are experiencing problems with B20. In order to help you further, please answer the following questions: 

    * Which platform did you use? Win 10 
    * When does the crackling audio happen? when speaking on mic 
    * Since when did this issue occur? Last sunday 
    * Did you try it with a different device? Is it working with another device? no 
    * Were there any updates or setup before this issue happened? Is it working fine before? yes, it was working 
    * What is the LED status? red 
    * Does the issue happen in general? Or is it only not working with a specific application? in general 

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843 

We wish you a nice day! 

Best regards, 
Mary Grace Matsumoto 
EPOS Global Support 

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/233922 	

You are an agent. Add a comment by replying to this email or [ https://eposaudio.zendesk.com/agent/tickets/233922 | view ticket in Zendesk Support ] . Ticket # 	233922 
Status 	Pending 
Requester 	Pritish Nandi 
CCs 	- 
Group 	Gaming 
Assignee 	Mary Grace Matsumoto 
Priority 	Normal 
Type 	Incident 
Channel 	By Mail 

This email is a service from EPOS Gaming. [REYEX3-K2EDG] Ticket-Id:233922 Account-Subdomain:eposaudio