Subject: [EPOS] Re: B20, Sometimes no audio and sometimes crackling audio
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Fri, 08 Jul 2022 06:50:15 +0000

Your request (233922) has been updated. To add additional comments, reply to this email.
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Mary Grace Matsumoto, 8 Jul 2022, 12:15 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 233922** for your inquiry.

We are sorry to hear that you are experiencing problems with B20. In order to help you further, please answer the following questions:

- Which platform did you use?
- When does the crackling audio happen?
- Since when did this issue occur?
- Did you try it with a different device? Is it working with another device?
- Were there any updates or setup before this issue happened? Is it working fine before?
- What is the LED status?
- Does the issue happen in general? Or is it only not working with a specific application?

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +91 120 4184843

We wish you a nice day!

Best regards,
Mary Grace Matsumoto
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/233922

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