Subject: RE: 231189 - need your attention
From: "Daisuke Murata (DIUM)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Fri, 8 Jul 2022 02:26:17 +0000

Sorry, resending it to the correct email address.

From: Daisuke Murata (DIUM)
Sent: Friday, July 8, 2022 11:25 AM
To: Pritish Nandi <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: 231189 - need your attention

Hi Pritish,

Came across this ticket #231189 handled by Adelina and Pravesh.

Pravesh somehow pre-approved RMA even though the warranty was expired.
Customer now reported this as a bad experience.

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566