Subject: Audit Feedback - 06/07/2022
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 6 Jul 2022 21:28:12 -0700 (MST)

Hi Sebastian, 

Please find the audit feedback. We have a seesion at 2.30 PM your time. Please be there. 

6 	July 	2022 	27 	233071 	SDW 5036, Windows/Teams/Mobile, No sound 	Sebastian 	Irrelevant Probing 	What is the installed version of Teams? User name not added in the LHS field. Should've asked to setup a call as the user has reported many issues. 
6 	July 	2022 	27 	232955 	D10/HSL 10 II, IP7WW-24TXH-B1, Compatibility with deskphone 	Sebastian 	Issue Understanding, Irrelevant Probing 	The agent should have clarified that the included cable in the HSL 10 will go into the ACC port (BS), not in the handset port. Is it HSL 10 or HSL 10 II (mark II model mentioned in the initial email)? User name not added in the LHS field. 
6 	July 	2022 	27 	232820 	SDW 60, Microsoft Teams, Intermittent sound b-side 	Sebastian 	Basic Probing Missing 	What is the complete HS model, how is it connected to the PC? Sound (Windows) and Device (Softphone) settings. 
6 	July 	2022 	27 	232598 	ADAPT 560, Unspecified, Noise a-side under one earcup 	Sebastian 	Repeated Questions, Basic Probing Missing 	Age of the issue. Test with the USB cable, try adjusting the ANC/Talk-through and see if that makes a difference. Didn't ask for the phone number, user name not added in the LHS field 
6 	July 	2022 	27 	232309 	DW BS USB ML, Unspecified, Headset not pairing to base Inicom 	Sebastian 	Basic Probing Missing 	No probing/troubleshooting performed over the first call and requested for the warranty evaluation (not a high profile reseller). What is the firmware version, forced pairing, reset should've been tried before asking for the RMA. And, do other headsets work on this BS? Environment details missing and user name not added in the LHS field. 

Regards, 
Pritish Nandi