Subject: Feedback - 05/07/2022
From: Pritish Nandi <[email-masked]>
To: Adelina <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 6 Jul 2022 03:57:22 -0700 (MST)

Hi Adelina, 

PFB the feedback we discussed yesterday. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
4 	July 	2022 	27 	231757 	ADAPT 260, Windows 10, No Sound on One Side 	Adelina Paula Bartes 	Irrelevant Probing 	Already tested with BTD 800 (PC) and mobile phone, connect the dongle into different USB port and test again?? What is the softphone model?? 
4 	July 	2022 	27 	230805 	SDW 5066,Open Stage 40T/Pro Call, Echo A-Side 	Adelina Paula Bartes 	Basic Probing Missing, Ticket Handling, Documentation 	Does the issue persist with the PC as well (unclear call notes)? Can we test with the mobile phone? Didn't suggest to check the Microphone gain setting on desk phone (advised by L2). OB call not attempted on follow-up. What is the headset model, 5064 or 5066 and EU or AUS?? Environment details not updated in the LHS field. 
4 	July 	2022 	27 	230356 	IMPACT D 10 PHONE, Compatibility with PC 	Adelina Paula Bartes 	Irrelevant Probing, Product Information 	Installed version of Dragon dictation software (to check the compatibility)?? OB call not attempted on first follow-up. Environment detail missing in the case summary. D 10 USB ML headset doesn't have a specific dictation mode, but that doesn't mean that it won't work. 

Regards, 
Pritish Nandi