Subject: Feedback - 05/07/2022
From: Pritish Nandi <[email-masked]>
To: Sven Thiele <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 6 Jul 2022 03:56:27 -0700 (MST)

Hi Sven, 

PFB the feedback we discussed yesterday. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
4 	July 	2022 	27 	232869 	SDW 5066, AUX-socket not working 	Sven Thiele 	Irrelevant Probing 	Customer - Problems with the AUX input. Other SDW 5 BS working fine. Agent - OS version, FW version, check EC settings, did you swap the cable, reset the device?? Should've clarified the issue before asking these questions as it seems to be a hardware issue. 
4 	July 	2022 	27 	232517 	MB Pro 2, Win10, Not charging 	Sven Thiele 	Irrelevant troubleshooting 	MB Pro 2 + BTD 800 + Charging Stand - MB Pro 2 UC ML not MB Pro 2. The headset isn't being charged, tried swapping USB cable and charging stand with no success, reset the HS? 
4 	July 	2022 	27 	232078 	DW 30, Win10, Dictation does not work 	Sven Thiele 	Product Information, Irrelevant Probing 	Complete headset model. The HS is connected to the PC and phone so it should be a DW Pro 2 ML. What EC settings need to be checked? OB call not attempted on follow-up. LED status on the PC icon when it stops working, sound setting configuration? 
4 	July 	2022 	27 	231737 	ADAPT 231, PC, Not detected 	Sven Thiele 	Irrelevant Probing, Repeated Question 	Headset don´t turn on anymore, perform reset?? Is it possible to switch the headset on and connect it via Bluetooth?? Computer doesn't recognize that something is plugged in - check if the headset is detected in the device manager/EC? OB call not attempted on follow-up. Issue type - Not detected or not charging?? 
4 	July 	2022 	27 	232354 	D 10 Phone, Yealink T48G, Suboptimal sound B-side 	Sven Thiele 	Product Information, Basic Probing Missing, Irrelevant Probing 	D 10 Phone connected to Yealink T48G and Win 10 (call notes)?? DIP, ABC and Mic dial configuration?? Basic settings not checked and asked to update the FW and reset the headset. 

Regards, 
Pritish Nandi