Subject: Feedback Session - Abhishek
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>, abhishek tripathi <[email-masked]>
Date: Tue, 5 Jul 2022 23:11:45 -0700 (MST)

The following is a new meeting request:

Subject: Feedback Session - Abhishek 
Organizer: "Pritish Nandi" <[email-masked]> 

Time: Wednesday, July 6, 2022, 5:00:00 PM - 5:30:00 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
 
Invitees: [email-masked]; [email-masked]; [email-masked] 

*~*~*~*~*~*~*~*~*~*

H Abhishek, 

Please be available for a feedback session for the below audits. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
5 	July 	2022 	27 	233016 	GSP 670, Windows, Dongle Not Working 	Abhishek 	Ticket Handling, Documentation 	Asked for the invoice without prior approval, asked for the picture of the dongle connected into USB port?? Didn't ask to confirm the phone number and country. Didn't confirm if the user has followed the suggested steps and what was the outcome. 
5 	July 	2022 	27 	232951 	H3 Pro Hybrid, Headphone not responsive 	Abhishek 	Irrelevant Probing 	HS not charging, what was the last time the dongle was working fine, turn off the Wi-Fi or any wireless active device, and test with your mobile phone?? 
5 	July 	2022 	27 	231869 	GSP670, Windows, Poor Quality Audio 	Abhishek 	Irrelevant Probing, Basic Probing Missing 	Is the HS charged? Dongle is plugged into the MB USB ports; no other wireless devices connected nearby. Next action notes missing, OB call not attempted on follow-up 
5 	July 	2022 	27 	232408 	GSP 350, Windows, No Sound on B-Side 	Abhishek 	Irrelevant Probing, Repeated Question 	Test on a different PC/laptop that isn't connected to the main power supply. Test on a different USB port. Confirm the phone number, check cable connection. 
5 	July 	2022 	27 	231856 	GSP 670, Windows 11, Headset not working with dongle 	Abhishek 	Irrelevant Probing, Basic Probing Missing 	the HS doesn't work with dongle, works with USB - check if the HS is charged? OB call not attempted on follow-up. Is the headset and dongle going into pairing mode and being paired?? What is the led status on the dongle once it's paired, do you hear any voice prompt "dongle connected". And, agent should've shared the steps on how to pair with mobile and EGS download link. Incorrect user name, phone number and issue description missing in the case summ 

Regards, 
Pritish