Subject: Re: Abhishek
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 6 Jul 2022 05:57:52 +0000

Hi Pritish,

Thanks for the feedback. If he is making so many errors, for now, please get him to get his drafts checked by you before he sends them to the customer. Let’s do it until you are confident that he can handle it on his own…if u don’t find much improvement, please let me know, we may have to decide how to proceed with him.

Regards,
Deeksha

Sent from my iPhone

On 6 Jul 2022, at 11:01, Pritish Nandi <[email-masked]> wrote:

Hi Deeksha,

In general he is able to handle tickets of his own. However, it will take time for him to understand the products and situation wise questioning. Lot of irrelevent questions are asked. Pravesh has audited his tickets and we have a feedback session with him today.

Regarding calls, 4 calls picked and 2 recorded. 1 call is in English and I call in Hindi. The English call is not good as he was not very clear in terms of spoken English. He was unable to understand the customer and customer was unable to understand him.

So, we trained him on Chat Support and he will be offline on calls to handle chats only (which ritesh was doping earlier). He will only do OB calls when required or pick calls from Indian customers.

Regards,
Pritish

________________________________
From: "deeksha" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Cc: "saurabh" <[email-masked]>
Sent: Tuesday, July 5, 2022 6:55:43 PM
Subject: Abhishek

Hi Pritish,

How is Abhishek doing on tickets and calls? Kindly share feedback. Thanks

Regards,
Deeksha