Subject: Re: Abhishek
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Tue, 5 Jul 2022 22:30:53 -0700 (MST)

Hi Deeksha, 

In general he is able to handle tickets of his own. However, it will take time for him to understand the products and situation wise questioning. Lot of irrelevent questions are asked. Pravesh has audited his tickets and we have a feedback session with him today. 

Regarding calls, 4 calls picked and 2 recorded. 1 call is in English and I call in Hindi. The English call is not good as he was not very clear in terms of spoken English. He was unable to understand the customer and customer was unable to understand him. 

So, we trained him on Chat Support and he will be offline on calls to handle chats only (which ritesh was doping earlier). He will only do OB calls when required or pick calls from Indian customers. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Tuesday, July 5, 2022 6:55:43 PM 
Subject: Abhishek 

Hi Pritish, 

How is Abhishek doing on tickets and calls? Kindly share feedback. Thanks 

Regards, 
Deeksha