Subject: Re: Access Requested - Mary Grace Matsumoto
From: Ashish Dabral <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: hnyr <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 5 Jul 2022 03:27:08 -0700 (MST)

Hello Pritish, 

Zendesk and Talkdesk accounts have been created for Mary Grace. 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "hnyr" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Tuesday, July 5, 2022 3:00:57 PM 
Subject: Re: Access Requested - Mary Grace Matsumoto 

Hi Heta, 

Tomorrow is Kesia's last day. 

Pritish's feedback about Mitshiko is not good. Both Daisuke and Pritish find Mary Grace better. 

Also I've been told Mary Grace would go live this Friday (I hear she is fast) at that moment we will start separation with Mitshiko. 

Also we did discuss about the Japanese situation on our last call. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Heta Nyrhinen (HNYR) <[email-masked]> 
Sent: 05 July 2022 2:16 PM 
To: Pritish Nandi (LSM) <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: RE: Access Requested - Mary Grace Matsumoto 

Hi Pritish, 

When is Kesia’s last day? As we can’t have that many Japanese agents working in parallel. Daisuke gave good feedback about Mitshiko Santiago and is happy with their performance. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Pritish Nandi <[email-masked]> 
Sent: 5. juli 2022 10:44 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]> 
Subject: Re: Access Requested - Mary Grace Matsumoto 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

The new Japanese agent Mitshiko Santiago is slow learner so as a backup we have hired Mary Grace. Depending on the performace we will decide to keep only one of them. 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 5, 2022 2:09:56 PM 
Subject: RE: Access Requested - Mary Grace Matsumoto 

Hi Pritish, 

Could you please first let us know, who she is replacing in the team? 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 5. juli 2022 10:38 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Access Requested - Mary Grace Matsumoto 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Ashish, 

Please provide access to the below mentioned employee in Zendesk and Talkdesk platforms. She has cleared the GDPR quiz. 

Name: c 

Email: [ mailto:[email-masked] | [email-masked] ] 

Teams: [ mailto:[email-masked] | [email-masked] ] 

Hi @Heta - Please provide her access to Demant Teams. 

Regards, 

Pritish Nandi